Shipping policy

At ProVisGear, we are committed to providing reliable shipping and a straightforward delivery experience for our customers.

ProVisGear currently ships within the United States only. We do not currently offer international shipping.

Shipping Rates

We offer standard shipping based on your order total:

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Processing Time

Orders are processed after payment has been successfully received.

Most orders are prepared for shipment within 1–2 business days. Processing times may vary depending on product availability, order volume, and customization requirements.

Customized products may require additional processing time because customization details and artwork may need to be reviewed and prepared before production.

Delivery Time

Standard delivery is estimated at 5–10 business days after your order has been shipped.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier delays, holidays, severe weather, incorrect addresses, or other circumstances outside our control.

Order Tracking

When tracking information is available, it will be provided after your order has shipped.

You can use the tracking information provided by ProVisGear to follow your shipment's progress.

If your tracking information has not updated for an extended period, please contact us at support@provisgear.com so we can assist you.

Shipping Address

Please carefully review your shipping information before completing your order.

Customers are responsible for providing a complete and accurate shipping address at checkout. ProVisGear is not responsible for delays or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

If you notice an incorrect shipping address, please contact us as soon as possible. We will attempt to correct the address before the order is shipped, but we cannot guarantee that changes can be made after an order has entered the shipping process.

Lost, Delayed, or Damaged Shipments

If your shipment is delayed, lost, or appears to have been delivered incorrectly, please contact us at support@provisgear.com with your order number and relevant shipping information.

We will review the available tracking information and assist you with the shipping carrier when appropriate.

If your product arrives damaged or has a manufacturing defect, please contact us within 30 calendar days of delivery. Please refer to our Refund Policy for information about eligibility and the documentation that may be required.

International Shipping

ProVisGear currently ships within the United States only.

We do not currently offer international shipping.

International shipping is not available at checkout.

Returns and Return Shipping

Our Refund Policy provides a 30-day return window starting from the delivery of the item for eligible products.

For eligible returns due to a change of mind or buyer's remorse, the customer is responsible for return shipping costs.

There is no restocking fee for eligible returns.

Customized, personalized, printed, or otherwise made-to-order products may not be eligible for return due to buyer's remorse. Please review our Refund Policy for complete return conditions and exclusions.

Shipping Questions

If you have questions about shipping, delivery, or your order, please contact us:

ProVisGear
Operated by ECOMGUIDE LLC
1431 Euclid Ave
Bowling Green, KY 42103
United States

Email: support@provisgear.com
Phone: +1 (985) 600-4915

We aim to respond to customer inquiries as promptly as possible.