Privacy policy

At ProVisGear, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

ProVisGear is operated by ECOMGUIDE LLC.

Personal Information We Collect

When you use our website or purchase products from us, we may collect information that you voluntarily provide, including:

Name
Billing and shipping address
Email address
Phone number
Payment and transaction information
Order details and purchase history
Account information, if you create an account
Information submitted for product customization
Communications you send to our customer support team

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, pages visited, and interactions with our website.

Personal Information Sources

We may collect personal information from several sources, including:

Directly from you: when you place an order, create an account, contact us, submit a form, or provide customization information.

Automatically: through cookies, pixels, analytics technologies, and similar tools when you use our website.

Service providers: payment processors, shipping providers, analytics providers, and other companies that provide services necessary to operate our store.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing Products and Services

We use your information to process and fulfill orders, arrange shipping, process payments, provide customer support, and communicate with you about your purchases.

Account Management

If you create an account, we use your information to maintain your account, provide account-related functionality, and assist with account requests.

Marketing and Advertising

Where permitted by applicable law, we may use your contact information to send promotional communications, product updates, or other marketing information.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.

Website Operations

We use information to operate, maintain, secure, and improve our website and services.

Fraud Prevention and Security

We may use information to detect, investigate, and prevent fraudulent transactions, unauthorized activity, abuse, or other security concerns.

Legal Compliance

We may use or disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, or lawful governmental requests.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve functionality, and support marketing and analytics activities.

You can manage certain cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

How We Share Personal Information

We may share personal information with trusted service providers when necessary to operate our business.

These may include:

Payment processors
Shipping and fulfillment providers
E-commerce and website service providers
Analytics providers
Marketing and advertising service providers
Customer support providers
Fraud prevention and security providers

We may also disclose information when required by law, to protect our rights, to prevent fraud or abuse, or as part of a business transaction such as a merger, acquisition, financing, or sale of assets.

We do not sell personal information in exchange for money.

Payment Information

Payments are processed through third-party payment providers. ProVisGear does not need to directly store complete payment card information to process your order.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Shipping Information

To fulfill your order, we may provide necessary information, such as your name, shipping address, email address, phone number, and order details, to shipping and fulfillment providers.

Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal and accounting requirements, resolve disputes, prevent fraud, and enforce our agreements.

When information is no longer required for these purposes, we may delete or anonymize it where reasonably appropriate.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request information about how your personal information is used or shared.
Opt out of certain marketing communications.
Withdraw consent where processing is based on consent.
Exercise other rights provided by applicable privacy laws.

To make a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

Children's Privacy

Our website is intended for a general consumer audience and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.

Depending on the circumstances, these rights may include requesting information about the categories of personal information collected, requesting access or deletion, correcting certain information, and exercising applicable opt-out rights.

You will not be discriminated against for exercising privacy rights provided by applicable law.

International Privacy

ProVisGear primarily serves customers in the United States. If you access our website from another country, your information may be processed in the United States or other locations where our service providers operate.

Privacy protections may differ between jurisdictions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or want to exercise an applicable privacy right, please contact us:

ProVisGear
Operated by ECOMGUIDE LLC
1431 Euclid Ave
Bowling Green, KY 42103
United States

Email: support@provisgear.com
Phone: +1 (985) 600-4915