Refund policy

Thank you for choosing ProVisGear for your high-visibility safety apparel and professional gear.

At ProVisGear, we want our customers to have a clear and straightforward experience. This Refund Policy explains when a product may be eligible for a return, replacement, or refund.

30-Day Return Window

Eligible products may be returned within 30 calendar days from the date of delivery.

To request a return, refund, or replacement, please contact us at support@provisgear.com with your order number and a description of the reason for the request.

For certain issues, we may require clear photos of the product and packaging so we can review the condition of the item and determine the appropriate resolution.

Buyer’s Remorse / Change of Mind

Eligible non-customized products may be returned within the 30-day return window if you change your mind, select the incorrect size, or no longer need the product.

For returns due to buyer’s remorse, change of mind, incorrect size selection, or similar reasons not caused by ProVisGear, the customer is responsible for the return shipping cost.

The product must be returned in an appropriate condition and in accordance with the return instructions provided by our support team.

No restocking fee is charged for eligible returns.

Customized and Personalized Products

Products that have been customized, personalized, printed, or made to order according to customer-provided specifications are generally not eligible for return or refund due to buyer’s remorse, change of mind, incorrect sizing, or incorrect customer-provided information.

Before production begins, customers are responsible for reviewing and confirming their customization details, including logos, artwork, text, colors, sizes, and other specifications.

This exclusion does not affect your rights regarding products that arrive defective, damaged, or incorrectly fulfilled.

Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 30 calendar days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photos of the product
  • Photos of the packaging, when relevant

We will review the information and determine the appropriate resolution.

For a confirmed manufacturing defect, damage upon delivery, or incorrect item shipped by ProVisGear, we will provide appropriate return instructions and determine the applicable return shipping arrangement.

Return Shipping

For eligible returns caused by buyer’s remorse, change of mind, incorrect size selection, or other reasons not caused by a product defect or fulfillment error, the customer is responsible for return shipping costs.

For confirmed defects, damage upon delivery, or incorrect items shipped by ProVisGear, please contact us before returning the product so we can provide the appropriate instructions.

ProVisGear does not charge a restocking fee on eligible returns.

Refunds

Once an approved return has been received and reviewed, we will determine whether the order qualifies for a refund or replacement under this policy.

If a refund is approved, it will be issued to the original payment method used for the purchase.

Refund processing may take 1–2 business days on our side. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests must be submitted before the order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

For customized or personalized products, production may begin shortly after the order is placed. Contact us immediately if you need to request a cancellation.

Refund Exclusions

Refunds may not be available for issues caused by:

  • Normal wear and tear
  • Improper use or care
  • Accidental damage after delivery
  • Unauthorized alterations or modifications
  • Incorrect sizing selected by the customer
  • Incorrect customer-provided customization information

Each request will be reviewed based on the specific circumstances and applicable consumer protection laws.

Contact Us

If you have questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact us:

ProVisGear
Operated by ECOMGUIDE LLC
1431 Euclid Ave
Bowling Green, KY 42103
United States

Email: support@provisgear.com
Phone: +1 (985) 600-4915

We aim to respond to customer service requests as promptly as possible.