Customization

How can I customize my safety vest?

You can customize eligible safety vests with your company logo, text, or other approved artwork. During the product customization process, upload your design and select the available printing locations.

Can I add my company logo?

Yes. You can upload your company logo for custom printing. For the best print quality, we recommend providing a high-resolution PNG file whenever possible.

Can I print on the front and back?

Yes. Front and back customization is available on applicable products. Available printing locations depend on the specific product.

Can I add text or a company name?

Yes. You can add text such as a company name, department, or other business information. For better readability, we recommend keeping the text concise.

Will I receive a design proof before production?

Where applicable, a digital proof may be provided for customized orders. Production should proceed after the design has been reviewed and approved.

Can you help with my design?

Yes. If you need assistance preparing your logo, text, or layout, contact our support team before placing your order so we can confirm what customization options are available.

Products & Sizing

What sizes are available?

Available sizes vary by product. Please check the size chart on the individual product page before placing your order.

How should I choose my size?

Measure yourself and compare your measurements with the size chart provided on the product page. Because sizing can vary between products, always use the size chart for the specific item you are purchasing.

Are the safety vests available in different colors?

Yes. Color availability depends on the specific product and the options displayed on its product page.

Are the products suitable for professional work environments?

Our products are designed for high-visibility work environments and professional use. Always review the specifications and applicable safety information for the specific product before purchasing.

Orders & Shipping

How long does shipping take?

ProVisGear currently ships within the United States only. Most orders are processed within 1–2 business days. Standard delivery is estimated at 5–10 business days after your order has been shipped.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.

How much does shipping cost?

Standard shipping is $8 for orders under $100.

Orders of $100 or more qualify for free shipping.

The applicable shipping charge is displayed at checkout before you complete your purchase.

Do you offer international shipping?

No. ProVisGear currently ships within the United States only. International shipping is not currently available at checkout.

Do you offer bulk or wholesale orders?

Yes. We support bulk and business orders. Contact us if you need volume pricing or a custom quotation.

Can I change my order after placing it?

If you need to make a change, contact us as soon as possible. Customized orders may enter production quickly, so changes cannot always be guaranteed after processing has started.

How can I track my order?

When tracking information is available, it will be provided with your shipping confirmation. You can use the tracking information to follow your shipment.

What happens if I provide an incorrect shipping address?

Please carefully review your shipping information before completing your order. If you notice an error, contact us as soon as possible.

We will attempt to correct the address before the order is shipped, but changes cannot be guaranteed after the order has entered the shipping process.

Customers are responsible for providing a complete and accurate shipping address. ProVisGear is not responsible for delays or additional shipping costs caused by an incorrect or incomplete address.

Returns & Refunds

What is your return policy?

Eligible products may be returned within 30 calendar days from the date of delivery.

For eligible returns due to buyer's remorse, change of mind, incorrect size selection, or similar reasons not caused by a product defect or fulfillment error, the customer is responsible for return shipping costs.

There is no restocking fee on eligible returns.

Please review our Refund Policy for complete return conditions and exclusions.

What if I receive a damaged or defective item?

Contact our support team within 30 calendar days of delivery with your order number, a description of the issue, and clear photos of the product and packaging when relevant.

We will review the information and provide the appropriate return or replacement instructions.

What if I receive the wrong item?

If you receive an incorrect item, please contact us within 30 calendar days of delivery.

Please provide your order number, a description of the issue, and clear photos of the item received. We will review the information and determine the appropriate resolution.

Can customized products be returned?

Customized, personalized, printed, or made-to-order products may not be eligible for return due to buyer's remorse, change of mind, incorrect sizing, or incorrect customer-provided information.

This does not affect eligibility for products that arrive defective, damaged, or incorrectly fulfilled.

Is there a restocking fee?

No. ProVisGear does not charge a restocking fee on eligible returns.

Who pays return shipping?

For eligible returns caused by buyer's remorse, change of mind, incorrect size selection, or similar reasons not caused by a product defect or fulfillment error, the customer is responsible for return shipping costs.

For confirmed defective, damaged, or incorrectly fulfilled items, please contact us before returning the product so we can provide the appropriate instructions.

How long does a refund take?

Once an approved return has been received and reviewed, we will determine whether the order qualifies for a refund or replacement under our Refund Policy.

Approved refunds are issued to the original payment method. Refund processing may take 1–2 business days on our side. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Order Cancellations

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible.

Cancellation requests must be submitted before the order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

Can customized orders be canceled?

For customized or personalized products, production may begin shortly after the order is placed. Contact us immediately if you need to request a cancellation.

Business Orders

Do you offer custom orders for companies and teams?

Yes. ProVisGear is designed to support businesses, contractors, teams, and organizations that need customized high-visibility apparel.

Can I order a large quantity with the same logo?

Yes. Bulk orders can be customized with the same company branding. Contact us for assistance with larger orders and volume pricing.

Can I request a custom quotation?

Yes. For larger or specialized orders, contact our team with the product, quantity, customization requirements, and delivery destination.

Do you offer business or wholesale support?

Yes. Businesses and organizations can contact our support team for assistance with product selection, customization, quantities, and order requirements.

Product Information

Where can I find product specifications?

Product specifications, available options, and other product information are provided on the individual product page.

Please review the product information carefully before placing your order.

Do all products have the same customization options?

No. Customization options vary by product. Available printing locations, colors, sizes, and other options are displayed on the relevant product page.

Can I submit my own artwork?

Yes, for eligible customized products. Customers are responsible for ensuring that submitted logos, artwork, text, and other materials are suitable for use and that they have the necessary rights or authorization to use them.

Customer Support

How can I contact ProVisGear?

You can contact our support team through the Contact Us page or by email at support@provisgear.com.

For questions about an existing order, please include your order number so we can assist you more efficiently.

What information should I include when contacting support?

For order-related questions, please provide:

• Your name
• Order number
• Email address
• A clear description of your question or issue
• Photos when relevant, such as for damaged, defective, or incorrect items

What are your customer service hours?

Our customer support hours are:

Monday–Friday: 9:00 AM–5:00 PM (EST)

We aim to respond to customer inquiries as promptly as possible.

Need Help?

Have a question about a product, customization, order, shipping, or return?

Contact ProVisGear

Email: support@provisgear.com
Phone: +1 (985) 600-4915